OFFICE WORK
- 1 March 1984
- journal article
- Published by Emerald in Office Technology and People
- Vol. 2 (3), 205-238
- https://doi.org/10.1108/eb022634
Abstract
Office work has grown explosively in this century. Once a small occupational category, office work now includes about 40 percent of the American work force. Yet office work continues to be “the familiar unknown”: we worry about its growing size, we are concerned about its productivity, and we design systems to improve it; but our real knowledge of what goes on in the office is very shallow. This article discusses only a few of the many subtle facets of office work that vendors and users must understand to meet the needs of this attractive, but difficult market.Keywords
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