Measuring intellectual capital: a new model and empirical study
Top Cited Papers
- 1 March 2004
- journal article
- Published by Emerald in Journal of Intellectual Capital
- Vol. 5 (1), 195-212
- https://doi.org/10.1108/14691930410513003
Abstract
The groundwork of intellectual capital (IC) management, measuring IC, attracts much attention from academics and practitioners. The purpose of this paper is to design a measurement model and a qualitative index system of IC, so as to provide a good tool for enterprises to manage their IC. Based on a review of several IC measurement models proposed by western researchers, IC is classified into human capital, structural capital, innovation capital and customer capital, and thereupon a qualitative index system for the above four IC elements is designed through an analysis of their contents. Through an empirical study, it is found that there is a significant relationship between the scores of the four IC elements of a company and its business performance, which proves the validity and rationality of the IC measurement model and the qualitative index system. In the meantime, the empirical study further proves that there is a remarkable relationship between the four IC elements. Therefore enterprises must manage and improve their IC from an integrative perspective.Keywords
This publication has 16 references indexed in Scilit:
- Assessing knowledge assets: a review of the models used to measure intellectual capitalInternational Journal of Management Reviews, 2001
- Valuing intangibles companies – An intellectual capital approachJournal of Intellectual Capital, 2000
- Intellectual capital literature reviewJournal of Intellectual Capital, 2000
- Navigating with new managerial toolsJournal of Intellectual Capital, 2000
- Intellectual capital and business performance in Malaysian industriesJournal of Intellectual Capital, 2000
- Managing organisational knowledge by diagnosing intellectual capital: framing and advancing the state of the fieldInternational Journal of Technology Management, 1999
- Intellectual capital: an exploratory study that develops measures and modelsManagement Decision, 1998
- A National Customer Satisfaction Barometer: The Swedish ExperienceJournal of Marketing, 1992
- Positive Feedbacks in the EconomyScientific American, 1990
- Psychometric TheoryAmerican Educational Research Journal, 1968