Fix It or Leave It? Customer Recovery from Self-service Technology Failures
- 27 December 2012
- journal article
- Published by Elsevier BV in Journal of Retailing
- Vol. 89 (1), 15-29
- https://doi.org/10.1016/j.jretai.2012.10.004
Abstract
No abstract availableThis publication has 59 references indexed in Scilit:
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