Reviews staff and end‐user training issues in a hybrid library. Provides an overview of some of the related skills issues encountered during a project working with non‐standard entrants in the Institute of Health Studies at the University of Plymouth. The issue is set in the context of UK national initiatives such as the Distributed National Electronic Resource. The development of the hybrid library interface is described. The outcomes are considered at institutional and LIS levels. Issues to be considered include skills audits and training needs analyses, roles and skills, and the primacy of the end user. Concludes that the key question is “how do you get people to change their behaviour?”. Indicates that the hybrid library can be a change agent given the right organisational culture and management support.