Total Quality Management at Virginia Commonwealth University: An urban university struggles with the realities of TQM
- 1 April 1993
- journal article
- Published by Springer Science and Business Media LLC in Higher Education
- Vol. 25 (3), 281-302
- https://doi.org/10.1007/bf01383855
Abstract
No abstract availableKeywords
This publication has 2 references indexed in Scilit:
- Adapting Total Quality Management (TQM) to GovernmentPublic Administration Review, 1992
- Implementing total quality management in a university settingNew Directions for Institutional Research, 1991