Factors Affecting Volunteer Long-Term Care Ombudsman Organizational Commitment and Burnout

Abstract

This article examines volunteer nursing home advocates' perceptions about their work and organizational experiences. Bivariate correlations and regression analysis support a model of volunteer organizational effectiveness incorporating selected job context variables. The most important results concern organizational commitment, job involvement, role conflict, role ambiguity, and burnout. An especially important finding was the relation between higher job involvement and lower role confusion, higher organizational commitment, and a higher sense of personal accomplishment. The researchers were surprised by exceedingly low burnout scores and by burnout's modest link to organizational commitment. Demographic findings were mixed with several hypothesized associations proving nonsignificant or inconsistent with previous research.