Developing a Satisfaction Survey for Families of Ohio's Nursing Home Residents
Open Access
- 1 August 2003
- journal article
- research article
- Published by Oxford University Press (OUP) in The Gerontologist
- Vol. 43 (4), 447-458
- https://doi.org/10.1093/geront/43.4.447
Abstract
Purpose: The purpose of this project was to develop a reliable and valid family satisfaction instrument for use in Ohio's nursing homes. Design and Methods: Investigators worked with an advisory council to develop the survey. Purposive sampling techniques were largely used to select 12 small, medium, and large for-profit and proprietary facilities in one large county for the pretest. A total of 239 families who were “most involved” in their relative's care completed an instrument with 97 satisfaction items. Results: Factor analyses identified nine factors that explained 59.44% of the variance in satisfaction. Investigator judgment modified some factors and developed scales. The scales had good internal reliability ( \({\alpha}\ {=}.76\) and above, except for one), test–retest reliability ranged from.49 to.88, and differences between families of short- and long-stay residents were in expected directions. A final instrument with 62 satisfaction and 17 background items was recommended for statewide implementation. Implications: Findings from the project can be used to further refine the instrument and protocols for use with larger populations in other states and by the federal government.
Keywords
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