A Review on the Use of Action Research in Information Systems Studies

Abstract

This paper examines the use of action research in information systems (IS) studies reported in literature over the last twenty-five years. Thirty such field studies and discussion papers on information technology, system design/use or socio-technical systems were reviewed and compared with those from social science. Evolving patterns are noted among these IS studies in terms of their underlying assumptions, study designs and presentation styles. A contemporary IS action research framework is proposed as a conceptual foundation and practical guide for researchers and practitioners interested in action research for IS studies. Its implications in IS research and practice are discussed.