Exploring stakeholders' expectations of the benefits and barriers of e‐government knowledge sharing
- 1 October 2005
- journal article
- research article
- Published by Emerald in Journal of Enterprise Information Management
- Vol. 18 (5), 548-567
- https://doi.org/10.1108/17410390510624007
Abstract
Purpose – The issue of varying stakeholder expectations has significant implications for successful enterprise information system implementation. This issue becomes more prevalent in e‐government situations where a variety of stakeholders are influenced by inter‐organizational knowledge sharing. This paper presents an exploratory investigation of the diverging and converging expectations of various stakeholders at the initiation of e‐government projects with regard to the benefits of and barriers to interorganizational knowledge sharing.Design/methodology/approach – Survey data were collected from seven cases within the New York State (NYS) government setting. We identified two sets of stakeholder groupings in this paper; core/key project participants and general participants (similar to developer/user stakeholder groupings); and; various organizational participants (state government, local government, non‐profit organization, and private organization stakeholders).Findings – Research results indicated th...Keywords
This publication has 35 references indexed in Scilit:
- Barriers and benefits in the adoption of e‐governmentInternational Journal of Public Sector Management, 2004
- Does E‐Government Promote Accountability? A Comparative Analysis of Website Openness and Government AccountabilityGovernance, 2004
- Technology Diffusion and the “Knowledge Barrier”: The Dilemma of Stakeholder ParticipationPublic Performance & Management Review, 2003
- State And Local E-GovernmentThe American Review of Public Administration, 2003
- Perception differences of software success: provider and user views of system metricsJournal of Systems and Software, 2002
- Electronic commerce competitiveness in the public sector: the importance of stakeholder involvementInternational Journal of Services Technology and Management, 2002
- Not So Different After All: A Cross-Discipline View Of TrustAcademy of Management Review, 1998
- Stakeholder viewpoints in requirements definition: A framework for understanding viewpoint development approachesRequirements Engineering, 1996
- TRUST: THE CONNECTING LINK BETWEEN ORGANIZATIONAL THEORY AND PHILOSOPHICAL ETHICSAcademy of Management Review, 1995
- Strategic Information Management: Conceptual Frameworks for the Public SectorPublic Productivity & Management Review, 1994