The Effects of Social and Technical Factors on User Satisfaction, Sense of Belonging and Knowledge Community Usage
- 1 July 2013
- journal article
- research article
- Published by IGI Global in International Journal of e-Collaboration
- Vol. 9 (3), 13-30
- https://doi.org/10.4018/jec.2013070102
Abstract
Knowledge communities allow individuals to share knowledge and collaborate with each other based on common interests. The authors apply socio-technical theory as the overarching theoretical framework to propose a research model which posits that both technical factors (system quality and information quality) and social factors (community governance and pro-sharing norms) collectively influence user satisfaction, sense of belonging, and knowledge community usage. Survey data collected from members of a computer programming knowledge community show that community governance is an important social factor which affects users’ perceptions of information quality, system quality, and pro-sharing norms. These factors in turn provide a nurturing atmosphere which results in increased user satisfaction, sense of belonging, and community usage. The implications for research and practice are discussed.Keywords
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