SERVICE TYPOLOGIES: A STATE OF THE ART SURVEY
- 1 September 1999
- journal article
- Published by SAGE Publications in Production and Operations Management
- Vol. 8 (3), 318-338
- https://doi.org/10.1111/j.1937-5956.1999.tb00311.x
Abstract
No abstract availableThis publication has 27 references indexed in Scilit:
- A framework for strategic service managementJournal of Operations Management, 1995
- Service markets and competitionJournal of Operations Management, 1995
- Towards a Classification of Service ProcessesInternational Journal of Service Industry Management, 1992
- A Taxonomy for Service Processes and its Implications for System DesignInternational Journal of Service Industry Management, 1990
- Enhancing the customer contact modelJournal of Operations Management, 1990
- Technology in ServicesScientific American, 1987
- A Preliminary Investigation Into the Influence of Customer-Firm Interface on Information Processing and Task Activities in Service OrganizationsJournal of Management, 1986
- Taxonomic Approaches to Studying Strategy: Some Conceptual and Methodological IssuesJournal of Management, 1984
- A Dependent Demand Approach to Service Organization Planning and ControlAcademy of Management Review, 1982
- Toward a Core Typology of Service OrganizationsAcademy of Management Review, 1980