Bridging the quality chasm

Abstract

References 1.↵ Committee on Quality of Health Care in America .Crossing the quality chasm: a new health system for the 21st century.Washington, DC: National Academy Press,2001 2.↵ Institute of Medicine .To err is human: building a safer health system.Washington, DC: National Academy Press,2000 3.↵ Picker Institute and American Hospital Association .Eye on patients report.Washington, DC: Picker Institute,1996. 4.↵ Pierce JC .The paradox of physicians and administrators in health care organizations.Health Care Management Review2000;25:7–28.