A Quality-Based Approach to Public Transportation Planning: Theory and a Case Study
- 24 June 2013
- journal article
- research article
- Published by Taylor & Francis Ltd in International Journal of Sustainable Transportation
- Vol. 8 (1), 84-106
- https://doi.org/10.1080/15568318.2012.758532
Abstract
Methodologies for defining standard quality indicators are important to assess service quality in public transport. The article proposes a method to integrate EU service quality standards in the transport planning process. It also investigates the effects of a set of large-scale transport policies in Campania region, Italy, in terms of service quality and ridership variations. Results of 10 years-long transport policies (€3,115 million invested) shows an impressive increase in both service quality and ridership. The article also compares perceived and measured service quality indicators for a new high quality metro line. Results point to new perspectives in modelling users’ travel behavior and related quality measures.Keywords
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