The Impact of Customer Relationship Management on Customer Loyalty: The Moderating Role of Web Site Characteristics
- 23 June 2006
- journal article
- Published by Oxford University Press (OUP) in Journal of Computer-Mediated Communication
- Vol. 9 (4), 00
- https://doi.org/10.1111/j.1083-6101.2004.tb00295.x
Abstract
No abstract availableKeywords
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