Students as “co‐producers” of education: a proposed model of student socialisation and participation at tertiary institutions
- 1 December 2003
- journal article
- Published by Emerald in Quality Assurance in Education
- Vol. 11 (4), 186-201
- https://doi.org/10.1108/09684880310501377
Abstract
Through their participation in an array of learning activities, students “co‐produce” their education. At the same time, they also contribute directly to their own satisfaction, quality and value perceptions. How can students be encouraged to fulfil their co‐production roles more effectively? Services marketing researchers have long acknowledged the important participatory role of service customers and have also tested models of the antecedents and consequences of customer socialisation and participation in a range of service settings. Presents a new conceptual model of student socialisation and participation to be tested in the context of higher education.Keywords
This publication has 57 references indexed in Scilit:
- On the use of structural equation models for marketing modelingInternational Journal of Research in Marketing, 2000
- Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environmentsJournal of Retailing, 2000
- The Academic as Service Provider: is the customer ‘always right?Journal of Higher Education Policy and Management, 1999
- Do Expectations Meet Reality? A survey of changes in first‐year student opinionJournal of Further and Higher Education, 1999
- Modelling module evaluation in marketing educationQuality Assurance in Education, 1999
- The Customer-Driven Approach in Business Education: A Possible Danger?Journal of Education for Business, 1998
- The development, validation and application of the Course Experience QuestionnaireStudies in Higher Education, 1997
- Applications of structural equation modeling in marketing and consumer research: A reviewInternational Journal of Research in Marketing, 1996
- Paradigm Shifts in Business Education: Using Active Learning to Deliver Services Marketing ContentJournal of Marketing Education, 1994
- The development of an instrument to measure classroom apprehensionCommunication Education, 1987