Use of the Service Attribute Matrix To Measure Consumer Satisfaction
- 1 February 1994
- journal article
- Published by SAGE Publications in Hospitality Research Journal
- Vol. 17 (2), 63-75
- https://doi.org/10.1177/109634809401700207
Abstract
No abstract availableThis publication has 4 references indexed in Scilit:
- Defining Corporate Strengths And Weaknesses: Is It Essential for Successful Strategy Implementation?Hospitality Education and Research Journal, 1988
- Key Factors in Guest SatisfactionCornell Hospitality Quarterly, 1988
- A Taxonomy of Consumer Satisfaction/Dissatisfaction MeasuresJournal of Consumer Affairs, 1977
- Dissatisfied Consumers: Who Gets Upset and Who Takes ActionJournal of Consumer Affairs, 1975