The Volunteer Satisfaction Index

Abstract

This study proposes and tests the Volunteer Satisfaction Index (VSI), a multi-faceted measure of job satisfaction specifically applicable to organizations which rely predominantly upon volunteer workers. Working within a framework differentiating paid from unpaid work environments, relevant literature was reviewed in order to develop the VSI. Using intent to remain as the dependent variable, the validity of the VSI was tested using a population of 327 volunteers. Factor analysis yielded four dimensions of volunteer job satisfaction: organizational support, participation efficacy, empowerment, and group integration. Regression results indicated that participation efficacy and group integration were significantly correlated with volunteer satisfaction and are predictors of intent to remain. Reliability and validity of the VSI were supported.