A framework for the ex-ante evaluation of ERP software
- 19 December 2001
- journal article
- Published by Taylor & Francis Ltd in European Journal of Information Systems
- Vol. 10 (4), 204-215
- https://doi.org/10.1057/palgrave.ejis.3000407
Abstract
Δημοσιεύσεις μελών--ΣΔΟ--Τμήμα Λογιστικής, 2001It has been widely reported that a large number of ERP implementations fail to meet expectations. This is indicative, firstly, of the magnitude of the problems involved in ERP systems implementation and, secondly, of the importance of the ex-ante evaluation and selection process of ERP software. This paper argues that ERP evaluation should extend its scope beyond operational improvements arising from the ERP software/product per se to the strategic impact of ERP on the competitive position of the organisation. Due to the complexity of ERP software, the intangible nature of both costs and benefits, which evolve over time, and the organisational, technological and behavioural impact of ERP, a broad perspective of the ERP systems evaluation process is needed. The evaluation has to be both quantitative and qualitative and requires an estimation of the perceived costs and benefits throughout the life-cycle of ERP systems. The paper concludes by providing a framework of the key issues involved in the selection process of ERP software and the associated costs and benefitsKeywords
This publication has 12 references indexed in Scilit:
- ERP and application integrationBusiness Process Management Journal, 2001
- Critical factors for successful implementation of enterprise systemsBusiness Process Management Journal, 2001
- An evaluation of two qualitative methods (focus group interviews and cognitive maps) for conducting research into entrepreneurial decision makingQualitative Market Research: An International Journal, 2000
- The development of a tool for measuring the perceived impact of information technology on workOmega, 1999
- The balanced scorecard: a foundation for the strategic management of information systemsDecision Support Systems, 1999
- A critical success factors model for ERP implementationIEEE Software, 1999
- Evaluating information systems projects: a multidimensional approachJournal of Information Technology, 1998
- An Empirical Study of Factors Affecting Software Package SelectionJournal of Management Information Systems, 1996
- Information Technology Evaluation: Is It Different?Journal of the Operational Research Society, 1992
- Evaluation of strategic investments in information technologyCommunications of the ACM, 1991