Quality function deployment (QFD): application to rehabilitation services
- 1 June 1996
- journal article
- research article
- Published by Emerald in International Journal of Health Care Quality Assurance
- Vol. 9 (3), 41-46
- https://doi.org/10.1108/09526869610117766
Abstract
Describes how the challenge of providing rehabilitative services at reasonable costs is beginning to mount. The management of quality in rehabilitative services is therefore gaining increasing attention in the health care arena. States that if a link is implied between the above stated goal and customer satisfaction, it is imperative to evaluate quality or customer satisfaction in the context of the patient’s experience. Describes the QFD system and how it leads to a better understanding of the customer’s needs and wants. Explores the process of applying the concept of QFD to physical therapy.Keywords
This publication has 4 references indexed in Scilit:
- Evaluating QFD's Use in US Firms as a Process for Developing ProductsJournal of Product Innovation Management, 1992
- Evaluating QFD's use in US firms as a process for developing productsJournal of Product Innovation Management, 1992
- Rehabilitation Needs in the 1990sMedical Care, 1987
- Listening to the voice of the customer: Using the quality function deployment systemNational Productivity Review, 1987