Consumers' Affective Response to Delays at Different Phases of a Service Delivery1
- 1 May 1991
- journal article
- Published by Wiley in Journal of Applied Social Psychology
- Vol. 21 (10), 810-820
- https://doi.org/10.1111/j.1559-1816.1991.tb00444.x
Abstract
No abstract availableKeywords
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