Predictive Factors of Patient Satisfaction with Pharmacy Services in South Korea: A Cross-Sectional Study of National Level Data
Open Access
- 5 November 2015
- journal article
- research article
- Published by Public Library of Science (PLoS) in PLOS ONE
- Vol. 10 (11), e0142269
- https://doi.org/10.1371/journal.pone.0142269
Abstract
Patient satisfaction has emerged as a prerequisite to improving patients’ health behaviors leading to better health care outcomes. This study was to identify predictive determinants for patient satisfaction with pharmacy services using national-level data. A cross-sectional evaluation was conducted using 2008 Korean National Health and Nutrition Examination Survey (KNHANES) data. To assess the predictive factors for patient satisfaction with pharmacy services, an ordinal logistic regression model was conducted adjusting for patient characteristics, clinical comorbidities, and perception of health. A total of 9,744 people, a representative sample of 48.2 million Koreans, participated in the 2008 KNHANES, of whom 2,188 (23.6%) reported visits to pharmacy within the last 2 weeks prior to the survey. Of the patients who visited the pharmacy, 74.6% reported to be either “very satisfied” or “satisfied,” and 25.4% responded as being “neutral,” “dissatisfied,” or “very dissatisfied.” A multivariate ordinal logistic regression analysis with weighted observations revealed that patients with fair perception of health (adjusted OR 1.32; 95% CI 1.01–1.74; ppp<0.05). Our findings indicated that three out of four patients expressed satisfaction toward pharmacy services. Middle to low family incomes, fair perception of health, and employee insured individuals were significant predictors of patient satisfaction with pharmacy services.This publication has 24 references indexed in Scilit:
- Patient satisfaction from two studies of collaborative doctor – pharmacist prescribing in AustraliaHealth Expectations, 2015
- Patient satisfaction with community pharmacy: Comparing urban and suburban chain-pharmacy populationsResearch in Social and Administrative Pharmacy, 2015
- Community pharmacist–administered influenza immunization improves patient access to vaccinationCanadian Pharmacists Journal / Revue des Pharmaciens du Canada, 2014
- A literature review to explore the link between treatment satisfaction and adherence, compliance, and persistencePatient Preference and Adherence, 2012
- Development of a patient satisfaction questionnaire for HIV/AIDS patients in NigeriaInternational Journal of Clinical Pharmacy, 2011
- Pharmacy services to UK Emergency Departments: a descriptive studyPharmacy World & Science, 2009
- The Effect of Perceived Health Status on Patient SatisfactionValue in Health, 2008
- Evaluation of Patient Satisfaction in Outpatient PharmacyFarmacia Hospitalaria, 2008
- Pharmaceutical Reform In South Korea And The Lessons It ProvidesHealth Affairs, 2008
- Satisfaction with Medication: An Overview of Conceptual, Methodologic, and Regulatory IssuesValue in Health, 2004