Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”
Top Cited Papers
- 28 February 2002
- journal article
- Published by Elsevier BV in Journal of Vocational Behavior
- Vol. 60 (1), 17-39
- https://doi.org/10.1006/jvbe.2001.1815
Abstract
No abstract availableThis publication has 61 references indexed in Scilit:
- The Dimensionality of the Maslach Burnout Inventory across Small Business Owners and EducatorsJournal of Vocational Behavior, 2000
- Negative Affectivity: Moderator or Confound in Emotional Dissonance-Outcome Relationships?The Journal of Psychology, 1999
- Doing for Others on the Job: The Affective Requirements of Service Work, Gender, and Emotional Well-BeingSocial Problems, 1997
- A Longitudinal Study of Psychological Burnout in TeachersHuman Relations, 1995
- Unlimited liability? Emotional labour in nursing and social workJournal of Advanced Nursing, 1994
- Emotional Labor in Service Roles: The Influence of IdentityAcademy of Management Review, 1993
- The role of negative affectivity in understanding relations between self-reports of stressors and strains: A comment on the applied psychology literature.Journal of Applied Psychology, 1993
- Long‐term consequences of burnout: An exploratory studyJournal of Organizational Behavior, 1992
- The Service Encounter: Diagnosing Favorable and Unfavorable IncidentsJournal of Marketing, 1990
- Should negative affectivity remain an unmeasured variable in the study of job stress?Journal of Applied Psychology, 1988