Minds, hearts and deeds: Cognitive, affective and behavioural responses to change

Abstract

When people are faced with changes to some aspect of their working lives they respond on a number of levels: cognitive, affective and behavioural. The behavioural responses are outcomes of the cognitive and emotional reactions, and are mediated and moderated by a number of variables, some of which lie in the context of the employee, some in the context of the change managers, and some in the context of the organisation. In this article a model will be presented that identifies a range of reactions to change and a series of propositions that can be tested empirically.