Website Usability of the Most Populous Counties in the United States
- 1 January 2007
- journal article
- Published by The Haworth Press in Journal of E-Government
- Vol. 3 (3), 65-89
- https://doi.org/10.1300/j399v03n03_04
Abstract
This research develops a methodology to examine the usability of the Websites of the most populous counties in the United States. It establishes that there are variables that enhance users' abilities to benefit from e-government along six dimensions (online services, user-help, navigation, legitimacy, information architecture, and accessibility accommodations). Benchmarks are derived using a composite usability index through online content analysis. Descriptive statistics characterize variations among counties while addressing a gap in the local government literature about e-government. The research supports establishment of county Website usability benchmarks and speculates on the implications of such benchmarks for improved public management practice.Keywords
This publication has 10 references indexed in Scilit:
- E‐Government and the Transformation of Service Delivery and Citizen AttitudesPublic Administration Review, 2004
- State And Local E-GovernmentThe American Review of Public Administration, 2003
- Reinventing the Democratic Governance Project through Information Technology? A Growing Agenda for DebatePublic Administration Review, 2003
- THE INTERNET AND DEMOCRACY: THE CAUSAL LINKS BETWEEN TECHNOLOGY AND POLITICSInternational Journal of Public Administration, 2002
- The Evolution of E‐Government among Municipalities: Rhetoric or Reality?Public Administration Review, 2002
- Reinventing Local Governments and the E‐Government InitiativePublic Administration Review, 2002
- Municipal Reinvention: Managerial Values and Diffusion among MunicipalitiesJournal of Public Administration Research and Theory, 2001
- Designing Web Technologies for Local Governance Reform: Good Management or Good Democracy?Political Communication, 2000
- Electronic Democracy and the Diffusion of Municipal Web Pages in CaliforniaAdministration & Society, 1999
- Electronic Government: Linking Citizens to Public Organizations Through TechnologyJournal of Public Administration Research and Theory, 1996