Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution
Open Access
- 1 January 2017
- journal article
- Published by Elsevier BV in Transportation Research Part A: Policy and Practice
- Vol. 95, 64-84
- https://doi.org/10.1016/j.tra.2016.11.011
Abstract
No abstract availableKeywords
This publication has 28 references indexed in Scilit:
- Ambition, Human Capital Acquisition and the Metropolitan EscalatorSSRN Electronic Journal, 2012
- Validity and the design of market segmentsJournal of Marketing Management, 2009
- Transit market research using structural equation modeling and attitudinal market segmentationTransport Policy, 2008
- An investigation of the relationship between public transport performance and destination satisfactionJournal of Transport Geography, 2007
- ‘Complacent Car Addicts’ or ‘Aspiring Environmentalists’? Identifying travel behaviour segments using attitude theoryTransport Policy, 2005
- Performance-based quality contracts for the bus sector: delivering social and commercial value for moneyTransportation Research Part B: Methodological, 2004
- Attribute performance and customer satisfaction over time: evidence from two field studiesJournal of Services Marketing, 2001
- Frequency of negative critical incidents and satisfaction with public transport services. IJournal of Retailing and Consumer Services, 2001
- An automatic segmentation procedure for studying variations in mode choice behaviourJournal of Advanced Transportation, 1998
- A National Customer Satisfaction Barometer: The Swedish ExperienceJournal of Marketing, 1992