IMPACT OF TOTAL QUALITY MANAGEMENT TRAINING AND WORK CONTEXT ON ATTITUDES TOWARD SUPERVISOR

Abstract

This case study, set in Central America, showed that total quality management training improved attitudes toward supervisors. It further demonstrated that working together within a production unit with a focus on data based problem solving lead to better attitudes held by subordinates of supervisors than if the relationship were purely hierarchical. Middle managers who related to their superiors in a primarily hierarchical manner had less favorable views of their superiors.