Sociotechnical systems analysis in health care: a research agenda
- 1 July 2011
- journal article
- research article
- Published by Informa UK Limited in IIE Transactions on Healthcare Systems Engineering
- Vol. 1 (3), 145-160
- https://doi.org/10.1080/19488300.2011.619158
Abstract
Given the complexity of healthcare and the ‘people’ nature of healthcare work and delivery, STSA (Sociotechnical Systems Analysis) research is needed to address the numerous quality of care problems observed across the world. This paper describes open STSA research areas, including workload management, physical, cognitive and macroergonomic issues of medical devices and health information technologies, STSA in transitions of care, STSA of patient-centered care, risk management and patient safety management, resilience, and feedback loops between event detection, reporting and analysis and system redesign.Keywords
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