User satisfaction from commercial web sites: The effect of design and use
- 1 March 2006
- journal article
- Published by Elsevier BV in Information & Management
- Vol. 43 (2), 157-178
- https://doi.org/10.1016/j.im.2005.04.002
Abstract
No abstract availableKeywords
This publication has 42 references indexed in Scilit:
- An extension of the technology acceptance model in an ERP implementation environmentInformation & Management, 2003
- Measuring Web site quality improvements: a case study of the forum on strategic management knowledge exchangeIndustrial Management & Data Systems, 2003
- Developing and validating an instrument for measuring user-perceived web qualityInformation & Management, 2002
- Using protocol analysis to evaluate the usability of a commercial web siteInformation & Management, 2001
- An Evaluation of Cyber-Bookshops: The WebQual MethodInternational Journal of Electronic Commerce, 2001
- A user‐based design process for Web sitesInternet Research, 1998
- Measuring User Participation, User Involvement, and User AttitudeMIS Quarterly, 1994
- An empirical study of the impact of user involvement on system usage and information satisfactionCommunications of the ACM, 1986
- Change, attitude to change, and decision support system successInformation & Management, 1985
- Development of a Tool for Measuring and Analyzing Computer User SatisfactionManagement Science, 1983