Getting to the heart of the emotional labour process: a reply to Brook
- 4 September 2009
- journal article
- other
- Published by SAGE Publications in Work, Employment & Society
- Vol. 23 (3), 549-560
- https://doi.org/10.1177/0950017009337069
Abstract
In an article published in this volume of WES Paul Brook suggests the need to strongly defend Hochschild’s emotional labour concept, as it is claimed that I threaten it with extinction with the development of a new typology of emotion management in the workplace.This article seeks to reply to Brook’s core concerns and deal with issues of substance about the phenomena Brook and I are both interested in. Mainly this paper considers how we conceptualize emotional labour and work, and how might that fit into labour process analysis? In response to the misgivings of Brook, the discussion will reveal why and how there is a need to develop analytically the idea of emotional labour, that the typology introduced in Emotion Management in the Workplace (Bolton, 2005a) offers a nuanced explanatory framework; and that labour process analysis is its theoretical home.Keywords
This publication has 31 references indexed in Scilit:
- A Bit of a Laugh: Nurses’ Use of Humour as a Mode of ResistancePublished by Taylor & Francis Ltd ,2017
- Women's Work, Dirty Work: The Gynaecology Nurse as 'Other'Gender, Work & Organization, 2005
- A Simple Matter of Control? NHS Hospital Nurses and New Management*Journal of Management Studies, 2004
- Conceptual Confusions: Emotion Work as Skilled WorkPublished by Bloomsbury Academic ,2004
- Consumer as king in the NHSInternational Journal of Public Sector Management, 2002
- Changing faces: nurses as emotional jugglersSociology of Health & Illness, 2001
- Who cares? Offering emotion work as a ‘gift’ in the nursing labour processJournal of Advanced Nursing, 2000
- `EMOTION HERE, EMOTION THERE, EMOTIONAL ORGANISATIONS EVERYWHERE'Critical Perspectives on Accounting, 2000
- It is not Taylorism: Mechanisms of Work Intensification in the Provision of Gynaecological Services in a NHS HospitalWork, Employment & Society, 1999
- Can Culture be Managed? Working with “Raw” Material: The Case of the English SlaughtermenPersonnel Review, 1990