Provider‐sponsored virtual communities for chronic patients: improving health outcomes through organizational patient‐centred knowledge management
Open Access
- 14 November 2003
- journal article
- research article
- Published by Wiley in Health Expectations
- Vol. 6 (4), 352-358
- https://doi.org/10.1046/j.1369-7625.2003.00237.x
Abstract
Patients with long-term chronic disease experience numerous illness patterns and disease trends over time, resulting in different sets of knowledge needs than patients who intermittently seek medical care for acute or short-term problems. Health-care organizations can promote knowledge creation and utilization by chronic patients through the introduction of a virtual, private, disease-specific patient community. This virtual socialization alters the role of chronic disease patients from external consumers of health-care services to a ‘community of practice’ of internal customers so that, with the tacit support of their health-care organization, they have a forum supporting the integration of knowledge gained from the experiences of living with chronic disease in their self-management. Patient-centred health-care organizations can employ the virtual community to direct and support the empowerment of chronic patients in their care.Keywords
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