Defining and achieving quality in cataloging in academic libraries: a literature review
- 30 November 2003
- journal article
- Published by Taylor & Francis Ltd in Library Collections, Acquisitions, & Technical Services
- Vol. 27 (3), 327-338
- https://doi.org/10.1016/s1464-9055(03)00069-1
Abstract
The subject of quality has received much attention in the past twenty years. Yet quality has remained an ill-defined and subjective term. This article explores the meaning of quality in terms of cataloging for the academic library. The evolving nature of quality in cataloging is discussed. Attempts at achieving quality in cataloging are viewed in terms of Deming's 14 points to transform an organization. Particular attention is paid to customer focus and continuous improvement.Keywords
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