Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale
- 30 June 2011
- journal article
- Published by Elsevier BV in Journal of Retailing
- Vol. 87 (2), 194-206
- https://doi.org/10.1016/j.jretai.2011.02.006
Abstract
No abstract availableKeywords
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