Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Iran)
- 1 January 2014
- journal article
- Published by Inderscience Publishers in International Journal of Services and Operations Management
- Vol. 17 (2), 119
- https://doi.org/10.1504/ijsom.2014.058840