Human factors in a dynamic information society: where are we heading?

Abstract

Society is becoming increasingly dynamic and integrated owing to the extensive use of information technology. This has several implications that pose new challenges to the human factors profession. In an integrated society, changes and disturbances propagate rapidly and widely and the increasing scale of operations requires also that rare events and circumstances are considered during systems design. In this situation, human factors contributions should be increasingly proactive, not only responding to observed problems, but also, they should be based on models of adaptive human behaviour in complex, dynamic systems. The paper suggests some methodological issues to consider for human factors analyses by designers, evaluators and teachers.