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Improving company performance through customer‐satisfaction measurement and management
Home
Publications
Improving company performance through customer‐satisfaction measurement and management
Improving company performance through customer‐satisfaction measurement and management
TF
Theresa A. Flanagan
Theresa A. Flanagan
JF
Joan O. Fredericks
Joan O. Fredericks
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1 March 1993
journal article
research article
Published by
Wiley
in
National Productivity Review
Vol. 12
(2)
,
239-258
https://doi.org/10.1002/npr.4040120210
Abstract
No abstract available
Keywords
MARKET
CUSTOMER SATISFACTION MEASUREMENT AND MANAGEMENT
Cited by 6 articles