Abstract
One of the common and important problems in production scheduling is to quote an attractive but attainable due date for an arriving customer order. Among a wide variety of prediction methods proposed to improve due date quotation (DDQ) accuracy, artificial neural networks (ANN) are considered the most effective because of their flexible non-linear and interaction effects modelling capability. In spite of this growing use of ANNs in a DDQ context, ANNs have several intrinsic shortcomings such as instability, bias and variance problems that undermine their accuracy. In this paper, we develop an enhanced ANN-based DDQ model using machine learning, evolutionary and metaheuristics learning concepts. Computational experiments suggest that the proposed model outperforms the conventional ANN-based DDQ method under different shop environments and different training data sizes.