Change management strategies for successful ERP implementation
- 1 August 2001
- journal article
- Published by Emerald in Business Process Management Journal
- Vol. 7 (3), 266-275
- https://doi.org/10.1108/14637150110392764
Abstract
When implementing an enterprise resource planning (ERP) system, top management commonly faces an unwanted attitude from potential users – for one reason or another, they resist the implementation process. Top management should, therefore, proactively deal with this problem instead of reactively confronting it. In this paper, I describe an integrated, process‐oriented approach for facing the complex social problem of workers’ resistance to ERP.Keywords
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