The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry
- 30 June 1997
- journal article
- Published by Elsevier BV in International Journal of Hospitality Management
- Vol. 16 (2), 181-190
- https://doi.org/10.1016/s0278-4319(97)00004-2
Abstract
No abstract availableThis publication has 24 references indexed in Scilit:
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