TRAINING AND ORIENTATION OF CERTIFIED OMBUDSPERSON VOLUNTEERS FOR LONG‐TERM CARE FACILITIES

Abstract

We report findings on learner retention and satisfaction as a result of certified ombudsperson volunteer (COV) training. Specifically, two research questions were addressed. First, did individuals who completed COV training learn the content? The result of the analysis was significant. Second, were individuals who completed COV training satisfied with its content? Survey results indicated satisfaction with the content, format, and utility of the COV training. In addition, a review of the literature was conducted, and recommendations for further research are offered.