Student Satisfaction Index in Portuguese Public Higher Education
- 22 August 2007
- journal article
- research article
- Published by Taylor & Francis Ltd in The Service Industries Journal
- Vol. 27 (6), 795-808
- https://doi.org/10.1080/02642060701453288
Abstract
This study intends to measure student's satisfaction with Portuguese higher education, through the estimation of an explicative model of the student's opinion formation process. In terms of conclusions, it was verified that the student satisfaction index of Portuguese public higher education is only of 54 on a scale from 1 to 100. This value constitutes a reference mark that universities in Portugal can use to compare with their own performance.Keywords
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