The leading edge in QFD: past, present and future
Top Cited Papers
- 1 February 2003
- journal article
- Published by Emerald in International Journal of Quality & Reliability Management
- Vol. 20 (1), 20-35
- https://doi.org/10.1108/02656710310453791
Abstract
Quality Function Deployment (QFD) has been practiced by leading companies around the world since 1966. Its two‐fold purpose is to assure that true customer needs are properly deployed throughout the design, build and delivery of a new product, whether it be assembled, processed, serviced, or even software, and to improve the product development process itself. This paper describes the evolution of the method, its current best practice, and proposals for future direction, not only to log its history and key players correctly, but also to convey the richness and depth of the applications throughout multiple industries.Keywords
This publication has 2 references indexed in Scilit:
- RECENT ASPECTS OF QFD IN THE JAPANESE SOFTWARE INDUSTRYQuality Engineering, 1993
- Listening to the voice of the customer: Using the quality function deployment systemNational Productivity Review, 1987