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Why Satisfied Customers Defect
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Why Satisfied Customers Defect
Why Satisfied Customers Defect
TJ
Thomas O. Jones
Thomas O. Jones
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1 November 1996
journal article
Published by
American Society of Civil Engineers (ASCE)
in
Journal of Management in Engineering
Vol. 12
(6)
,
11
https://doi.org/10.1061/(asce)0742-597x(1996)12:6(11.2)
Abstract
No abstract available
Cited by 138 articles