Effect of Patient-Centered Care on Patient Satisfaction and Quality of Care
- 1 October 2008
- journal article
- research article
- Published by Ovid Technologies (Wolters Kluwer Health) in Journal of Nursing Care Quality
- Vol. 23 (4), 316-321
- https://doi.org/10.1097/01.ncq.0000336672.02725.a5
Abstract
A clinical randomized study (posttest design) was conducted to examine whether patient-centered care (PCC) impacts patient satisfaction, perception of nursing care, and quality of care. Differences were seen in 2 of 3 subscales within the Baker and Taylor Measurement Scale. The PCC group rated satisfaction (P = .04) and quality of services (P = .03) higher than controls. PCC may impact patients' perception of the level of satisfaction and quality of care received.Keywords
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