Perceived service quality and customer satisfaction: A fuzzy set QCA approach in the railway sector
- 1 August 2018
- journal article
- research article
- Published by Elsevier BV in Journal of Business Research
- Vol. 89, 371-377
- https://doi.org/10.1016/j.jbusres.2017.12.040
Abstract
No abstract availableKeywords
Funding Information
- FCT (UID/SOC/04521/2013)
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