The Turnover Process in Organizations: An Exploration of the Role of Met-Unmet Expectations

Abstract

An assessment of the turnover process was undertaken with subjects of railway track maintenance crews. The differences between the responses of workers who left the crews and others who retained membership for the study were partially explained by the met-unmet expectations framework, and there was some evidence to suggest a variety of work related factors are a source of employee perceptions. However, to obtain a fuller understanding of the processes of employee reactions further theoretical articulation is required.