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Waiting for Service: The Relationship between Delays and Evaluations of Service
Home
Publications
Waiting for Service: The Relationship between Delays and Evaluations of Service
Waiting for Service: The Relationship between Delays and Evaluations of Service
ST
Shirley Taylor
Shirley Taylor
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1 April 1994
journal article
Published by
SAGE Publications
in
Journal of Marketing
Vol. 58
(2)
,
56
https://doi.org/10.2307/1252269
Abstract
No abstract available
Cited by 415 articles