The human side of organizational agility
- 1 August 2003
- journal article
- Published by Emerald in Industrial Management & Data Systems
- Vol. 103 (6), 388-397
- https://doi.org/10.1108/02635570310479963
Abstract
Organizational agility may be considered the integration of organizational processes, characteristics, and members with advanced technology. Agility enhances the organization’s ability to provide high quality products and services and is, therefore, crucial to organizational competitiveness. Integrates the production/operations, general management, and sociotechnical views to develop a model of organizational agility. Briefly reviews the literature in these fields and offers a model of agility based on suppliers, organizational members, and customers united through information technology. It is proposed that these connections rest on a foundation of leadership, organization culture, and employee reward systems that create a relationship between people and technology. These relationships include involving people in decision making, creating process and product quality by offering enriched jobs, training in technology, and providing a reward system which reinforces agility‐promoting efforts.Keywords
This publication has 24 references indexed in Scilit:
- Intermediate Performance Impacts of Advanced Manufacturing Technology Systems: An Empirical Investigation*Decision Sciences, 1999
- An Empirical Investigation of the Contribution of Strategic Sourcing to Manufacturing Flexibilities and Performance*Decision Sciences, 1999
- A methodology for achieving agility in manufacturing organisations: An introductionInternational Journal of Production Economics, 1999
- Understanding support for innovation in a large‐scale change effort: The manager‐as‐instructor approachHuman Resource Development Quarterly, 1999
- Work Design Issues in Lean Production from a Sociotechnical Systems Perspective: Neo-Taylorism or the Next Step in Sociotechnical Design?Human Relations, 1998
- Some aspects of an analytical framework for studying the diffusion of organizational innovationsTechnology Analysis & Strategic Management, 1998
- Total Quality Management: A Selective Commentary on Its Human Dimensions, with Special Reference to Its DownsidePublic Administration Review, 1997
- Theory and Practice: Implications for the Implementation of Communication Technology in OrganizationsInternational Journal of Business Communication, 1997
- Beyond Process: TQM Content and Firm PerformanceAcademy of Management Review, 1996
- Participative Decision Making and Performance: A Moderator AnalysisThe Journal of Applied Behavioral Science, 1994