Cooperation and opportunistic behaviour in transformational outsourcing

Abstract

Purpose – The aim of this paper is to investigate possible opportunistic behaviour in transformational outsourcing relationship and to indicate possibilities how to avoid it. Design/methodology/approach – On the basis of literature survey authors discuss several important aspects of managing successful outsourcing relationship. Findings – Holistic perception of business processes and expertise on critical success factors in transformational outsourcing become increasingly important. For a collaboration in which the process of transformational outsourcing will prosper participants must be interdependent (and be aware of their interdependence) and have a long-termed strategic interest to cooperate. Originality/value – Introduced insight is important for understanding the long-term outsourcing partnership, and to recognize possible opportunistic behaviour and be able to avoid it.