Voice Climate, Work Outcomes, and the Mediating Role of Psychological Empowerment
- 26 November 2012
- journal article
- research article
- Published by SAGE Publications in Group & Organization Management
- Vol. 37 (6), 691-715
- https://doi.org/10.1177/1059601112463960
Abstract
The study of voice climate in organizations is a recent introduction to the voice literature and much is still unknown about the outcomes associated with voice climate or the processes by which voice climate influences those outcomes. Drawing from social information processing theory, this study casts psychological empowerment as a cognitive mechanism through which shared voice climate perceptions in work groups are translated into individual work outcomes—voice behavior and customer service performance. Based on a sample of 314 full-time employees in 53 work groups, the results of our study suggest that psychological empowerment fully mediates the relationship between voice climate and customer service performance, and it only partially mediates the relationship between voice climate and voice behavior. Theoretical and practical implications of these findings as well as future research directions are discussed.Keywords
This publication has 50 references indexed in Scilit:
- A Multilevel Model of Transformational Leadership and Adaptive Performance and the Moderating Role of Climate for InnovationGroup & Organization Management, 2010
- Change‐oriented organizational citizenship behavior: effects of work environment characteristics and intervening psychological processesJournal of Organizational Behavior, 2007
- A multilevel study of leadership, empowerment, and performance in teams.Journal of Applied Psychology, 2007
- Transformational leadership and organizational commitment: mediating role of psychological empowerment and moderating role of structural distanceJournal of Organizational Behavior, 2004
- THE IMPACT OF EXPECTATIONS ON NEWCOMER PERFORMANCE IN TEAMS AS MEDIATED BY WORK CHARACTERISTICS, SOCIAL EXCHANGES, AND EMPOWERMENT.The Academy of Management Journal, 2003
- Does Psychological Empowerment Mediate the Relationship Between Psychological Climate and Job Satisfaction?Journal of Business and Psychology, 2003
- Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models.Journal of Applied Psychology, 1998
- Out on a Limb: The Role of Context and Impression Management in Selling Gender-Equity IssuesAdministrative Science Quarterly, 1998
- Human agency in social cognitive theory.American Psychologist, 1989
- The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.Journal of Personality and Social Psychology, 1986