Building a case-based help desk application

1 December 1993

journal article
research article
Published by Institute of Electrical and Electronics Engineers (IEEE) in IEEE Expert

Vol. 8 (6), 18-26
https://doi.org/10.1109/64.248349

Abstract

Call-tracking databases can be valuable on-line resources for help desk personnel, who must respond to problems quickly and accurately, and avoid "reinventing the wheel." This article looks at building a case-based help desk system.

Keywords

KNOWLEDGE BASED SYSTEMS
RUNTIME
KEYWORD SEARCH
INFORMATION RETRIEVAL
NOISE REDUCTION
GUIDELINES
PROBLEM-SOLVING
HUMANS

This publication has 3 references indexed in Scilit:

SmcHD1, containing a structural-maintenance-of-chromosomes hinge domain, has a critical role in X inactivation
Nature Genetics, 2008
Maintaining Organization in a Dynamic Long-Term Memory*
Cognitive Science, 1983
Nearest neighbor pattern classification
IEEE Transactions on Information Theory, 1967

Cited by 46 articles